diff --git a/compute_node_died b/compute_node_died
new file mode 100644
index 0000000000000000000000000000000000000000..5e010c3d9294870aa0ca907946b012f4c2545a6f
--- /dev/null
+++ b/compute_node_died
@@ -0,0 +1,14 @@
+Dear OpenStack user,
+
+The compute node that is running your Virtual Machine:
+
+$vms
+
+has developed a serious problem, and cannot be restarted.
+
+Your virtual machine cannot be recovered. Please delete it from
+your project, to recuperate the associated quota.
+
+We are sorry for this inconvenience,
+
+      best regards, the CERN Cloud Infrastructure team
diff --git a/destructive_server_intervention b/destructive_server_intervention
index daef8bebf210e4af27c903bf48703f42dce732d7..4afbf6aed6c797980c92617759368c44d95628d1 100644
--- a/destructive_server_intervention
+++ b/destructive_server_intervention
@@ -1,9 +1,9 @@
 Dear OpenStack user,
 
 We have identified a problem in the compute node that is running your 
-Virtual Machine
+Virtual Machine:
  
-        $vms
+$vms
  
 In order to fix the problem, we need to intervene on the compute node,
 and reinstall if afterwards. 
@@ -13,4 +13,4 @@ intervention, which will take place on $date, at $hour.
 
 We are sorry for any inconvenience,
 
-      best regards, the CERN Cloud Infrastructure team
\ No newline at end of file
+      best regards, the CERN Cloud Infrastructure team
diff --git a/minor_server_intervention b/minor_server_intervention
new file mode 100644
index 0000000000000000000000000000000000000000..1f0d5f8a2fb1374820528379dd72cf083706252f
--- /dev/null
+++ b/minor_server_intervention
@@ -0,0 +1,16 @@
+Dear OpenStack user,
+
+We have identified a problem in the compute node that is running your 
+Virtual Machine:
+
+$vms
+
+In order to fix the problem, we need to intervene on the compute node.
+
+The intervention will take place on $date. Your server will
+not be available for up to $duration hours, starting at $hour.
+
+We are sorry for any inconvenience,
+
+      best regards, the CERN Cloud Infrastructure team
+