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[OS-4935] Fix exception when no ticket description

Mateusz Kowalski requested to merge OS-4935 into master

This fixes regression introduced between c778348c and d0c0cef3. According to the specs, 'descrption' field should be used, but it's not obligatory in SNOW API. After this commit in case 'description' is not provided, an empty string will be used instead.

Edited by Mateusz Kowalski

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