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Highlight that only CentOS and RHEL distributions on Servers and Managed Desktops are supported.

Merged Juan Manuel Guijarro requested to merge manuel/linux.cern.ch:patch-1 into master
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@@ -13,7 +13,7 @@ Linux, according to the goals of the organization.</p>
<li><b>Run central Linux installation servers</b> to make this
distribution available on the CERN site.</li>
<li><b>Provide security updates and a deployment mechanism</b> for
the CERN Linux distribution, suitable for individual desktop machines.
the CERN Linux distribution, suitable for servers and managed desktops.
<li><b>Provide general Linux support</b> as detailed below.</li>
</ul>
<h2>Support for CERN Linux distributions</h2>
@@ -43,10 +43,7 @@ are not available.</p>
<li>Problems with add-on software or different versions than deployed in the CERN distribution</li>
<li>Per-user configuration issues</li>
<li>Languages or fonts beyond official CERN languages (English and French).</li>
<li>Requests from outside of CERN (CERN does not support outside institutes, even if they are running our Linux distribution. However,collaboration on <a href="http://www.scientificlinux.org/">Scientific Linux</a>
and bug fixes for our distribution are welcome). In case this isn't
clearly stated otherwise in the call, a non-CERN mail address will be
taken as a request from outside of CERN.<br>
<li>Requests from outside of CERN (CERN does not support outside institutes, even if they are running our Linux distribution. In case this isn't clearly stated otherwise in the call, a non-CERN mail address will be taken as a request from outside of CERN.<br>
</li>
</ul>
<strong>Escalation:</strong> In case of problems with the support
@@ -113,11 +110,7 @@ License Office</a>. </p>
<hr>
<h2>Support for other Linux distributions</h2>
<p>IT-FIO does not support other Linux distributions. Support calls for
other recent Linux distributions opened via Helpdesk or direct mail to
Linux.Support@cern.ch will get treated with lowest priority, and
specifically <b>no support at all</b> will be provided for releases that are no
longer maintained by their respective distributor (this includes any formally de-supported CERN Linux releases).
<p>IT-CM does only support <b>CentOS and RHEL Linux distributions on servers and managed desktops</b>. <b>No support at all</b> will be provided for support calls for other Linux distributions opened via Helpdesk or direct mail to Linux.Support@cern.ch. Users of CERN unsupported Linux distributions, as well as users of Laptops and non-managed Desktops, will be encouraged to report their issues in the [CERN Linux Community forum](https://linux-community.web.cern.ch/).
If resources permit, calls for recent Linux distributions may be
answered, but substantial effort to diagnose the problem by the user
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